Full-Time Product & Customer Experience Development Manager
Job Description
SEEKING A PRODUCT & CUSTOMER EXPERIENCE DEVELOPMENT MANAGER
OUR GLOBAL OPPORTUNITIES
YOUR PERSONAL JOURNEY
What gets you out of bed in the morning? For us, it’s driving positive change and we’re looking for like-minded people with energy and a can do attitude to join our winning team.
Are you looking for that next step in your career journey and like the sound of working in a dynamic and exciting finance team that’s part of a growing consumer finance business and global bank? Like what you hear? Then read on…
We want to welcome Customer Experience Development Manager to join our high performing Product Development team.
To drive the business forward by identifying, designing, prototyping and launching major new retail and consumer finance propositions and significantly improving customer journeys (CX/UX) based on customer, partner and market insight.
The role holder will be closely involved in shaping the future of our offering; designing, developing and launching propositions, digital customer journeys and solutions.
Proposition development initiatives can include
- new products for existing, new or potential partners
- significant improvements to digital customer journeys and / or UX
- new channels / routes to market
- sourcing new products from 3rd party providers
- other customer or regulation oriented digital and infrastructure developments
You will be closely involved in shaping the future of our offering; and your key responsibilities will include creating concepts, defining experiences, developing detailed mobile first customer journeys and prototypes that bring the Customer Experience (CX) to life and developing significant improvements to the digital User Experience (UX).
To succeed, you must have experience of delivering great propositions based on customer insight, a good understanding of digital customer journeys and the ability to develop and deliver innovative solutions from concept through to real world commercial success.
Your job will involve a significant amount of stakeholder management; presenting propositions to all levels of our organisation to gain buy-in, and engaging with internal and external stakeholders to drive towards success.
Proposition and product development
- Creation of distinctive, innovative consumer credit proposition concepts (often for retail and other partners) based on insight and market analysis
- Definition of new (finance) products and customer experiences based on research, stakeholder requirements, customer experience design, feature and requirements definition, business case etc
- Development of more detailed customer journeys and prototypes that bring the CX to life and help in the definition of detailed product requirements
- Presentation of propositions to all levels of the organisation in order to gain buy-in and commitment to developments
- Engagement with internal and external stakeholders to drive new product development and innovation requirements across the product portfolio
- Ensure that all product developments comply with Legal, Regulatory and Conduct requirements
The role holder will refine and lead the governance and end-to- end delivery across Pilot, Testing, Launch
Skills
- Proposition & CX development skills including a good understanding & experience of:
o Different insight & research techniques
o Developing, refining & presenting new proposition ideas
o Planning and building customer journeys and digital prototypes
- Good understanding of digital CX development and UX best practice
- Stakeholder management
- Commercial awareness
- Customer centric approach
- Financial Services experience (ideal)
Could this be you?
We believe it’s a positive attitude and passion to make things happen that matters most.
Our culture
We understand that next step in your career journey is an important one. We also know it’s all about the people as they are the ones that make our business the success it is. That’s why we provide colleagues with opportunities to make great things happen in an open and exclusive environment.
Our culture is innovative, collaborative and fun; we challenge everyone to make a difference for colleagues, customers, partners and our community.
Being part of the BNP Paribas global banking group means you’re part of something big; with plenty of opportunities to take on additional responsibilities and make a real difference.
We offer
As you’d expect from being a global banking group, we can give you an award winning benefits package that gives you flexibility to choose your benefits based on what’s important to you. We also offer flexible working patterns, a competitive salary, a contributory pension scheme, plus life insurance and private medical insurance, not to mention the all-important 25 days holiday each year to enjoy.
Is there a fit?
If you’re interested in joining our dynamic and growing team, then we’d love to hear from you.
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